Our Company, Hospitality Etiquette Training, provides interactive, custom designed programs for every sector of the hospitality and corporate industry. Our results-driven training will take your company’s
teams to higher levels of excellence. The hospitality industry is one of competition! Staying relevant increases your chance of survival through good manners and excellent guest service. The key principles to providing a customer experience that is unlike any other includes: Understanding and anticipating customer’s needs ~ Empowering employees by treating them with respect ~ Conducting an unsurpassed training program!
What is Etiquette? Etiquette is an assortment of rules that suggests making a good impression in our lifestyle as we engage in social and business communication and behavior. Good manners reflect our ethics and culture throughout various occasions and group interaction.
Does etiquette still matter? We can’t push aside courteous caring behavior ...because everyone loves to be respected and shown consideration at certain times.
Etiquette is behavior that assists survival for our times!
It’s a simple and comprehensible language of mutual respect.
An employee’s positive behavior determines your guest’s experience ~ and especially impacts your company’s reputation and profitability. Organizations need employees that make the Correct Behavior Choices automatically. Changing behavior is not easy ~ and ~ recognizing excellence is also one of the goals of successful training.
Modern Etiquette is Trendy Again! When today’s norm might seem that we prefer texting over talking, good manners may be taking a back seat and seem like an ‘afterthought’. Etiquette is trendy again! It’s become so fashionable and necessary ~ AND it can make or break your professional development!
From first impressions and how to set a formal table to social media etiquette and networking style…Hospitality Etiquette Training is necessary, informative and fun. Today, the MORE we work online, the LESS confident we are when we walk into a room to network! Respect at work = productivity, builds trust and impacts the bottom line. The most sustainable motivator at work is ‘Thank you’.
The basic rules of etiquette are simple. It’s a culture of common courtesy, speech, neat appearance and control over your emotions. Our daily and weekly seminars focus on learning the rules for yourself and sharing the knowledge with others ~ whether it’s Hospitality Etiquette Training for your staff or ‘being in the know’ for your personal mindfulness!
Each program that we design at Hospitality Etiquette Training is custom-tailored to enhance your company’s productivity, image and overall achievements. This may include (among many more):
Management Training to Build Your Team
The Hospitality Personality Makes a Difference
Communication/Sales ~ In person or on the Phone
Developing the Ultimate Guest Service through Etiquette & Respect
Travel Safety Risk Management
Business Entertaining and How to Host an Event
Creating Your Elevator Speech
Principles of Dining
Handshakes & Introductions
Meetings & Business Events
Dressing for Success
How do we make a difference to your organization? We offer the most accomplished trainers to implement your custom-designed program that could be 1-day or more.
Today, the MORE we work online, the LESS confident we are when we walk into a room to network! Respect at work = productivity,
builds trust and impacts the bottom line. The most sustainable motivator at work is ‘Thank you’.
It's cool again to Respect and Embrace Good Etiquette
I just wanted to say how much I enjoyed today’s training. I learned so much ~ so I guess you can’t say that you can’t teach this old dog new tricks because YOU CAN!
Your training and personal involvement was AMAZING! I will be sharing your information with my TEAM and look forward to another training opportunity where I can send a
few of my people. Thank you. Thank you. Thank you.!
Anne Urban, DPC. DestinationPlanning.com ~ and Centerstage Entertainment & Rentals
With etiquette, we don’t know what we don’t know! Throughout the training day, I kept thinking there were many moments that were surprising reminders.
Please keep this informative lecture series going. It’s a highly needed topic in today’s society for the young, old, full-on business person or retiree. We all need this!
Christine Granfield, MD
The Womens Food Alliance ~ Hospitality Etiquette Training ~ program is the perfect refresher course to all of the do’s and don’ts of business etiquette. The environment is
fun, interactive and most important educational!
Sarah Galen ~ Market Director ~ Wander Media Company
In a world that often seems so crazy and hectic, today was a wonderful opportunity to take a break and take stock of my own personal etiquette habits and to share experiences
with our group of impressive hospitality women. We all learned something new and valuable.